Top 7 China CRM Software Companies 2025
China's CRM software market has matured significantly, with companies moving beyond basic contact management to AI-powered sales intelligence, WeChat ecosystem integration, and omni-channel customer engagement. Unlike Western markets dominated by Salesforce, China's CRM landscape is fragmented with specialized players serving different verticals. The integration of CRM with WeChat Enterprise, DingTalk, and Feishu has become essential, and AI-driven features like intelligent lead scoring and automated follow-up are now standard.
TL;DR: China's CRM market is diversifying with specialized vertical solutions. Udesk leads enterprise customer service CRM, while Weimob dominates retail e-commerce CRM. AI-powered features and WeChat integration are becoming standard.
Top Companies
Udesk (沃丰科技)
Founded 2014 · Enterprise focus · 1,000+ large clientsUdesk is a leading Chinese enterprise CRM and customer service platform, offering omnichannel customer engagement, intelligent customer service, and sales management. The company serves over 1,000 large enterprises including multinational corporations operating in China. Udesk integrates AI chatbots, voice AI, and workforce management.
Weimob (微盟)
HKEX listed · Retail + e-commerce CRM · WeChat ecosystem leaderWeimob is a leading CRM and smart commerce solutions provider focused on the retail and e-commerce sectors. Listed on the Hong Kong Stock Exchange (2013.HK), Weimob's CRM products are deeply integrated with WeChat Mini Programs and enable brands to manage customer relationships across online and offline channels.
Redk (纷享销客)
Founded 2011 · PaaS CRM platform · 10,000+ enterprise clientsRedk (Fenxiang Xiaoke) is a PaaS-based CRM platform targeting mid-to-large enterprises. The company offers customizable CRM solutions with strong workflow automation, sales management, and channel management capabilities. Redk has attracted significant venture funding and serves diverse industries.
EC (六度人和)
Social CRM pioneer · WeChat + QQ integration · SCRM focusEC pioneered the concept of SCRM (Social CRM) in China, integrating WeChat, QQ, and other social channels into CRM workflows. The company helps sales teams leverage social media for lead generation, nurturing, and closing, particularly in B2B contexts where relationship building is critical.
Salesforce China (赛富时)
Global CRM leader · China operations · Localized solutionsSalesforce, the world's largest CRM platform, maintains operations in China serving multinational corporations. The company offers localized solutions that comply with Chinese data regulations while providing the full Salesforce CRM experience. Competition from local players has been intensifying.
Qingteng (销售易)
Founded 2011 · Enterprise-grade CRM · Mobile-first designQingteng (Neocrm) offers enterprise-grade CRM with a mobile-first design philosophy, making it popular with sales teams in the field. The company provides sales force automation, customer management, and analytics, with strong capabilities in complex B2B sales cycles.
Youdian (有赞)
HKEX listed · Social commerce CRM · Merchant solutionsYoudian (China SaaS Holdings) provides CRM and commerce solutions focused on social commerce and merchant operations. The company's CRM helps businesses manage customer relationships on social platforms including WeChat, Douyin, and Xiaohongshu, with tools for member management, marketing automation, and customer analytics.
Comparison Table
| Company | Key Product/Service | Focus Area | Scale/Metric | Strength |
|---|---|---|---|---|
| Udesk | Omnichannel CRM | Enterprise Service | 1,000+ clients | AI + Omnichannel |
| Weimob | Smart Commerce CRM | Retail, E-commerce | 10,000+ merchants | WeChat Ecosystem |
| Redk | PaaS CRM | Mid-large Enterprise | 10,000+ clients | Customizable |
| EC | SCRM | B2B Sales Teams | 30,000+ users | Social Integration |
| Salesforce | Sales Cloud | Multinational Corps | China Office | Global Platform |
| Qingteng | Mobile CRM | Field Sales, B2B | 5,000+ clients | Mobile-first |
| Youdian | Social Commerce CRM | Social Merchants | 100,000+ merchants | Douyin/WeChat |
Frequently Asked Questions
What makes Chinese CRM different from Western CRM?
Chinese CRM systems must integrate with WeChat Enterprise, DingTalk, and Feishu as primary communication channels. Social CRM (SCRM) features are essential for leveraging WeChat and social media. Chinese CRM also places greater emphasis on relationship management and gift/staff tracking due to business culture differences.
What is SCRM in the Chinese market?
SCRM (Social CRM) integrates social media channels like WeChat, Douyin, and Xiaohongshu into customer relationship management. It enables businesses to acquire leads from social platforms, engage customers through private messaging, and track the full customer journey across social touchpoints.
How much does CRM software cost in China?
Chinese CRM pricing ranges from ¥1,000-5,000/user/year for basic plans to ¥10,000-30,000/user/year for enterprise solutions. SaaS subscriptions are dominant, with monthly pricing typically ¥100-500/user. Enterprise deployments with custom development can cost ¥100,000-1,000,000+.
What is the market share breakdown among Chinese CRM providers?
The Chinese CRM market is fragmented with Salesforce holding a modest share in MNCs, while Salesforce China exited in 2023. Domestic leaders like Udesk, Fenxiang, and 800CRM each serve different niches. Udesk leads in enterprise CC-CRM integration, while Fenxiang and Weimob dominate social commerce CRM.
How are Chinese CRM platforms adapting to privacy regulations?
Chinese CRM platforms comply with PIPL (Personal Information Protection Law) through data localization, explicit consent management, purpose limitation controls, and privacy-by-design architectures. Many platforms offer built-in compliance tools for consent tracking and data subject rights management.