Frequently Asked Questions

Erhu Technology provides comprehensive IT services including AI technology applications (intelligent customer service, document automation, data analytics), system integration (ERP/CRM/OA, data middleware, microservices architecture), custom software development, cloud services and operations, data analytics and BI, and cybersecurity solutions.

Shanghai Erhu Information Technology Co., Ltd. was founded in 2002. With over 20 years of industry experience, we have served more than 500 enterprises across finance, manufacturing, retail, healthcare, and government sectors.

You can reach us through multiple channels:
• Phone: +86 133-1955-1131
• Email: [email protected]
• Online: Fill out the form on our Contact page
Our team typically responds within 24 hours on business days.

Our AI capabilities span multiple domains: large language model applications (GPT, BERT-based solutions), natural language processing, computer vision, intelligent document processing, AI-powered customer service chatbots, predictive analytics, RPA process automation, and AI-assisted decision support systems. We continuously invest in R&D to stay at the forefront of AI technology.

We serve a wide range of industries including finance and banking, manufacturing and automotive, healthcare and pharmaceuticals, retail and e-commerce, government and public services, education, logistics and supply chain, and real estate. Our cross-industry experience allows us to bring best practices from one sector to another.

Yes, we provide comprehensive cloud services including architecture design, migration planning and execution, multi-cloud and hybrid-cloud deployment, container orchestration (Docker/Kubernetes), and ongoing cloud operations. We work with major cloud providers including Alibaba Cloud, Tencent Cloud, AWS, and Azure.

Absolutely. System integration is one of our core strengths. We have extensive experience connecting legacy systems with modern platforms through API gateways, middleware, ETL pipelines, and microservices architecture. We support integration with major ERP, CRM, and OA platforms.

Project timelines vary based on scope and complexity. A typical engagement follows this framework:
• Requirements & Design: 2–4 weeks
• Development: 4–12 weeks depending on scope
• Testing & Deployment: 2–4 weeks
We follow agile methodology with regular milestones and transparent progress reporting.

Yes, we offer comprehensive post-launch support including 24/7 system monitoring, bug fixes and patches, performance optimization, security updates, feature enhancements, and dedicated account management. Support packages are available in flexible tiers to match your needs.

Data security is embedded in everything we do. Our practices include end-to-end encryption for data in transit and at rest, regular security audits and penetration testing, compliance with industry standards (ISO 27001, GDPR, PIPL), access control and authentication management, secure development lifecycle (SDL), and employee security awareness training.